> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useautumn.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Plans

> Create one-off plan variations for individual customers

Sometimes a customer needs a plan that doesn't match any of your standard offerings — extra credits, different pricing, or access to features not in their current tier. Custom plans let you create a one-off variation of any product for a specific customer, without changing the product for everyone else.

## When to use custom plans

Custom plans are useful when:

* An enterprise customer negotiates a different price or feature set
* You want to give a customer extra allowance as a one-time accommodation
* A customer needs access to a feature that isn't in their current plan
* You're closing a deal that doesn't fit neatly into your standard tiers

## Creating a custom plan via the dashboard

1. Navigate to the [Customer details page](https://app.useautumn.com/customers) for the customer
2. Click "Enable Product" (or click the existing product to modify it)
3. Make changes to the product items before enabling:
   * Adjust feature allowances (e.g., increase included credits from 100 to 500)
   * Add or remove features
   * Change pricing (fixed or usage-based)
4. Click "Enable"

This creates a custom version of the product — only this customer will have it. The original product remains unchanged for all other customers.

## What happens when you enable a custom plan

The behavior depends on what you changed:

| Change type                                              | Behavior                                                                                   |
| -------------------------------------------------------- | ------------------------------------------------------------------------------------------ |
| **Features only** (allowances, adding/removing features) | Takes effect immediately. New balances are provisioned while keeping existing reset dates. |
| **Pricing changes** (higher price)                       | Treated as an upgrade — prorated charges apply for the remainder of the billing cycle.     |
| **Pricing changes** (lower price)                        | Treated as a downgrade — scheduled for end of current billing cycle.                       |

## Custom plans vs editing balances

If you just need a temporary adjustment (e.g., granting a customer extra credits this month), you can [edit their balance directly](/documentation/customers/managing-customers#editing-feature-balances) instead. Balance edits reset at the next billing cycle.

Custom plans are better when you want the change to persist across billing cycles.

<Info>
  **Example**

  A customer on your Pro plan (100 credits/month, \$50/month) needs 250 credits/month at the same price. Create a custom plan with 250 included credits. They'll get 250 credits every month going forward, while all other Pro customers continue getting 100.
</Info>

## Custom plans and versioning

Custom plans are tracked as separate versions of the product. When you [update the base product](/documentation/customers/versioning), customers on custom plans are not affected — they stay on their custom version.

If you want to migrate a customer off a custom plan and onto the latest standard version, you can do so from the [customer details page](https://app.useautumn.com/customers) by re-enabling the standard product.