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Each metered feature you create has 3 different fields associated with it per customer. When you get a customer’s available features, you will see each of these fields:
  1. Included Usage: This is the allowance of usage that is included with the product the customer has purchased. This is a fixed value, defined in the product item’s included_usage field.
    If the product item has a prepaid price, the included usage will be dynamically set to the quantity of the product item purchased in advance.
  2. Usage: This is the amount of the feature that the customer has used. It will either be 0 or a positive integer.
  3. Balance: This is the amount of usage that the customer has remaining. It is typically the difference between the Included Usage and the Usage.

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Getting a Customer’s Available Features

You can get a list of acustomer’s available features and balances with the customers method. 
curl --request GET \
  --url https://api.useautumn.com/v1/customers/user_123 \
  --header 'Authorization: Bearer am_sk_1234567890'

{
  "features": [
    {
      "feature_id": "ai-messages", //metered feature
      "included_usage": 100,
      "usage": 60,
      "balance": 40,
      "unlimited": false,
      "interval": "month",
      "next_reset_at": 1745193600011
    },
    {
      "feature_id": "seats", //metered feature
      "included_usage": 0,
      "usage": 6,
      "balance": -6,
      "unlimited": false,
      "interval": "month",
      "next_reset_at": null
    },
    {
      "feature_id": "premium-support" //boolean feature
    }
  ]
}

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Positive and Negative Balances

A feature’s balance can either be a negative number or a positive number.
  • Positive Balance: this represents that the customer has used less than the included usage, and they have some usage remaining.
  • Negative Balance: this represents that the customer has used more than the included usage, and they have usage that they will be billed for in the next billing period.
Features can only have a negative balance if they have a usage-based price associated with them. This means their product items must be priced features.If a feature does not have a price, its balance will never fall below 0 even if more usage events are sent.

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Reset Intervals

When you create a product item, you’ll define a usage reset interval. When the reset interval comes around, usage will be reset to 0, and balance will be set back to the included_usage. Reset intervals can be: minute, hour, day, week, month, quarter, semi_annual, or year. If a feature has a price associated with it, the reset interval will be the same as the billing interval. This means it can be one of the following: month, quarter, semi_annual, or year.

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No Reset

Certain features are consumable, and can have balances that are replenished. For example, you may have features like:
  • Credits
  • AI messages
  • Hours of compute
Other features are not consumable, and their usage is continuous. For example:
  • Seats
  • Workspaces
  • Number of compute instances in use
These features should not have a reset interval, so that their balances are never reset.
This is not a hard rule. You may have consumable features like messages, but want them to last forever. In this case, they should also have a reset interval of “no reset”
You can configure a product item to have no reset interval by selecting “No Reset” in the reset interval dropdown via the UI. If you’re creating a product item via API:
  • If the feature has no price: omit interval or set it to null
  • If the feature has a price: interval will be the billing interval, but you can use item.reset_usage_on_billing: false
Example use caseWe have a free tier, which gives customers access to 3 seats. We also have a pro tier, which is charged at $10/seat/month.For our free tier, we’d create a product item with:
  • Usage reset: No Reset
  • Via API: interval: null
For our pro tier, we’d create a product item with:
  • Usage reset: No Reset
  • Billing Interval: Month
  • Via API: interval: month, and reset_usage_on_billing: false

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Features with multiple intervals

You may have a pricing model in which a customer can buy the following together:
  • a pro plan with 50 credits per month.
  • a top-up add-on that grants 100 credits that don’t expire
In this case you have a feature that shares two intervals: month and “no reset”. Autumn will create 2 separate balances for each of these. You will see each of these in the customers route and on the customer details page in the dashboard. When you send a usage event, Autumn will deduct from the balance with the shortest reset interval first.
If you want to deduct from the balance with the longest reset interval first, please contact us.

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Edge Cases

There are certain cases in which a feature’s balance will diverge from the typical included_usage minus usage calculation.

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Setting a feature’s balance manually

You can manually edit a users balance via the dashboard or via the API.

Editing a customer's feature balance

 When this happens, the balance will be updated to the new value, but the included_usage and usage will not be updated.

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Customer has paid for more than they are using

Let’s take a pricing model in which a customer pays $10 per seat per month. At the start of the billing period, they are using 5 seats (balance: -5, usage: 5). Then, they remove a seat. If prorate_decrease is set to false, the customer will be paying for 5 seats and using 4 seats (balance: -5, usage: 4). This means that our customer has 1 seat available that they have paid for but not using. In this case, the balance and usage has diverged. Autumn accounts for this scenario: they can add another seat at any time, which will not be charged for. Otherwise, at the start of the next billing period, they usage and balance will synchronize again (balance: -4, usage: 4), and they will be billed for 4 seats.